Privacy Policy

Committed to protecting the privacy of Internet users, Wikao (owner of the Chauffage And Co website), (hereinafter “the Company” or “we”), undertakes to ensure that the collection and processing of personal information are carried out in accordance with EU Regulation No. 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, hereinafter “GDPR,” and all applicable provisions of French law in this regard.

1. DATA CONTROLLER

Wikao, a company whose registered office is located at

2 Place Edmond Regnault

26000 Valence

Registered with the Romans Trade and Companies Register under number 532 793 353

which operates, among others, the following websites:

https://chauffageandco.com

https://www.wikao.fr

2. DATA COLLECTED

Your personal data is collected and processed on the following legal grounds:

in connection with the performance of a contract;

for legitimate interests;

based on your consent;

to ensure compliance with our legal and regulatory obligations.

2.1 DATA ABOUT YOU

Generally speaking, your data is collected directly from you when:

your subscription to one of the Company’s newsletters and/or communications;

your participation in promotions or contests;

your browsing of the websites;

certain partnerships offering services through the websites;

your online purchases.

We collect and process the following personal data:

identification data (e.g., last name, first name, date of birth, email address, mailing address, phone number);

connection data (e.g., IP address, connection logs);

billing data (e.g., payment methods and history, transaction data, invoices);

marketing data (e.g., data necessary for customer loyalty programs, prospecting, satisfaction surveys, statistics, promotions, and promotional campaigns).

Cookies and other trackers or similar technologies (hereinafter “cookies”) may be installed and/or read in your browser when you visit the Sites.

If your personal data is collected via a form, you will be informed that certain information is required by an asterisk (*) next to the relevant fields. The absence of an asterisk means that the requested information is not required.

We collect only the personal data that is strictly necessary for the purposes described below, including creating an account, subscribing to publications, and compiling statistics on traffic to the Sites.

We may also process data about you provided by our business partners, particularly regarding your use of our services on the Sites.

2.2 DATA CONCERNING MINORS

In principle, our products and services are intended for adults capable of entering into contractual obligations.

Minors must obtain consent from their legal guardian prior to providing personal data about themselves.

To register on our Sites and for certain online services (such as our newsletter), users must be at least 16 years old.

A user who is under 18 years of age at the time of publication or creation of an online account has a specific right to have their personal data erased.

3. PURPOSES OF DATA PROCESSING

We use the data referred to in the previous section for the following main purposes:

3.1 OPERATIONS NECESSARY FOR THE PROVISION OF PRODUCTS OR SERVICES

processing your product order and fulfilling that order;

managing subscriptions to our newsletters and/or email alerts;

billing;

collecting payments;

managing deliveries and tracking orders;

ensuring compliance with postal regulations and updating your personal information in a dedicated database;

customer relations: providing customer service accessible by mail, phone, or email for any questions or complaints;

sending information about changes or updates to our services;

managing unpaid bills and disputes;

managing the exercise of your rights regarding your personal data;

verifying compliance with applicable laws, our contracts, and our terms and conditions.

3.2 MARKETING AND SALES PROSPECTING ACTIVITIES RELATED TO PUBLICATIONS, PRODUCTS, AND SERVICES

ensuring compliance with postal regulations, updating, enriching, and deduplicating your personal information in a dedicated database;

sending marketing, advertising, and promotional offers related to our products and services via postal mail, direct mail, email, mobile notifications, social media, or any other medium;

personalized customer loyalty or sales prospecting initiatives;

organizing contests or other promotional campaigns;

Collecting customer feedback;

compiling sales statistics.

3.3 ACTIVITIES RELATED TO BUSINESS PARTNERSHIPS

sending marketing, advertising, and promotional messages regarding partners’ products and services via postal mail, direct mail, email, social media, or any other medium;

organizing contests or other promotional or event-based activities with business partners.

4. DATA RETENTION PERIOD

Your personal data is retained for a period consistent with legal provisions or proportionate to the purposes for which it was collected. However, your personal data is retained for a longer period when required by legal and regulatory obligations.

Retention periods vary depending on whether we currently have an ongoing contractual relationship with you (you are an active customer), whether we have had a contractual relationship with you in the past (you are an inactive customer), or whether we have never had such a relationship with you (in which case you are a prospect).