Return Policy for Your Order

If a product does not meet your expectations, you may return it to us. You have 14 days to return your purchase and receive a refund for the corresponding amount.

Here are the steps to follow:

Requirements: The following two conditions must be met in order to initiate the refund process:

• The product(s) must not have been used
• The product(s) must be returned to us in their original packaging with all the cardboard and polystyrene protective materials that were originally included in the shipment.

Prior Contact: Before returning the product(s) to us, we ask that

• to please contact us by phone
• to fill out the return form available in your "My Account" section, under "Order History and Details."

We reserve the right to refuse any package returned to us without prior contact with the buyer.

We will only accept returns if they are shipped via a carrier (but not via La Poste).

If all conditions have been met, we will issue a refund to the credit card you used when making your purchase.

We can also issue a store credit at your convenience.

You can check the status of your return at any time in the “My Account” section under “My Product Return Details.”

The procedures described are not mandatory, but we strongly recommend that you follow them so that we can best assist you in managing your product return.

Our address:

Wikao (Chauffageandco),

Place Edmond REGNAULT

26000 VALENCE

France

Phone: 04 75 80 55 38